If you are not satisfied with your order, you have up to 14 days from the delivery date to submit a return or exchange request for online purchases. If conditions are met, as described below, Bijan will provide a full refund or exchange. Please contact our Client Services team at firstname.lastname@example.org to receive a prepaid FEDEX return label. Expedited shipping charges are non-refundable. If you prefer, you may return products using a courier of your choice at your own expense. We suggest using a shipping service that allows you to track and insure your package, as we are not responsible for delivery of returned products when you arrange shipping yourself.
You must notify us at email@example.com prior to shipping a return. To be eligible for a return or exchange, the item must be unused, with original tags attached, and in the same condition that you received it. It must be in the original packaging with receipt or proof of purchase. Bijan reserves the right to determine if an item is eligible for return. We do not accept exchanges or provide refunds for purchases made in Bijan stores via this return process.
Please note that we are unable to accept returns of the following products:
- Sealed products that were opened following delivery, where return of such products is unsuitable for health or hygiene reasons (for example, fragrances, face masks, personal protective equipment, etc.);
- Products that are personalized or made to your specifications; or
- Products that have become commercially unacceptable for return.
Once the item has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange. Upon approval your refund or exchange will be processed, and a credit will be applied to your original method of payment. Approved returns can take up to 5-7 days to credit to your account, depending on your payment method. There is often some processing time before a refund is posted.