Shipping charges will be added to your order at checkout. Unless otherwise stated on our website or when you place your order, your order will be shipped from our warehouse or other source within three to seven business days of placement of your order.
We only ship packages Monday - Saturday and do not ship on Sundays or holidays. Orders placed on Sundays or holidays will be treated as placed on the next day that is not a Sunday or holiday.
These shipping terms are not applicable for orders shipping outside the US. Items shipped to destinations outside the United States may require additional shipping and handling charges, or may only ship ground, and may have longer delivery times. Import duties, customs, clearance fees and the like are the sole responsibility of the buyer. You may need to provide additional information to receive your package in another country.
Orders are subject to verification and approval prior to shipping, in Bijan’s sole discretion.
Bijan cannot be held responsible for conditions beyond our control that arise during shipment, including international customs issues or extreme weather conditions that may delay delivery. Please note we are not responsible for deliveries to PO Boxes or where packages that do not require a signature may be left.
Once your order has shipped, you will receive a Shipping Confirmation email. You will be able to track your order via the tracking number within your Shipping Confirmation email.
You may choose to collect your online purchases from one of our boutiques during the store's normal operating hours. Please reach out to firstname.lastname@example.org if you wish to do so.
Returns and exchanges
If you are not satisfied with your order, you have up to 14 days from the delivery date to submit a return or exchange request for online purchases. If conditions are met, as described below, Bijan will provide a full refund or exchange. Please contact our Client Services team at email@example.com to receive a prepaid FEDEX return label. Expedited shipping charges are non-refundable. If you prefer, you may return products using a courier of your choice at your own expense. We suggest using a shipping service that allows you to track and insure your package, as we are not responsible for delivery of returned products when you arrange shipping yourself.
You must notify us at firstname.lastname@example.org prior to shipping a return. To be eligible for a return or exchange, the item must be unused, with original tags attached, and in the same condition that you received it. It must be in the original packaging with receipt or proof of purchase. Bijan reserves the right to determine if an item is eligible for return. We do not accept exchanges or provide refunds for purchases made in Bijan stores via this return process.
Please note that we are unable to accept returns of the following products:
- 1. Sealed products that were opened following delivery, where return of such products is unsuitable for health or hygiene reasons (for example, fragrances);
- 2. Products that are personalized or made to your specifications; or
- 3. Products that have become commercially unacceptable for return.
Once the item has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange. Upon approval your refund or exchange will be processed, and a credit will be applied to your original method of payment. Approved returns can take up to 5-7 days to credit to your account, depending on your payment method. There is often some processing time before a refund is posted.
We accept international cards; however it is important when placing your order that you enter the corresponding international billing address.
If you need to make any amendments to your order, please reach out to our Client Services team as soon as possible at email@example.com.
Bijan Boutiques, LLC and Bijan Boutiques Las Vegas, LLC
443 N. Rodeo Drive
Beverly Hills CA 90210
Date: March 2020
Bijan Information Technology Policies
Bijan’s overall information technology ensures that reasonable security measures are taken for all client or customer data it may collect. As such, the data we hold is encrypted and we guard that information from unauthorized use or dissemination.
Topics for security awareness training.
Content/ Asset Security and Handling:
All servers and server shares are password protected and firewalled. Every user that accesses data has a unique and individual user credentials. Server share permissions are controlled with group policy and on a method of least access granted. All data is stored centrally and managed. Data backups are performed nightly and monitored remotely.
Data that is to be transferred or delivered is encrypted with either TLS encryption or is delivered via physical encrypted media. No FTP or other unencrypted technology is used. Pass keys are never sent along with the drive and will be emailed or texted to a trusted party once confirmation of the physical devices has been reported successfully. All physical media used to deliver files is logged and tracked.
In the event of a lost or stolen drive, password, or asset the escalation matrix is to be followed and acted on immediately. All parties should be notified and assessment of the breach should also follow with a post mortem assessment to avoid similar situations in the future.
General IT Security and Acceptable Use
All policies are set to match the best practices outlined by the best practices documentation available as of January 2019. These include but are not limited to Firewalls, Servers, Workstations, Data Encryption, Virus Software, Wireless Systems, etc.
Workstation Security (user info):
All workstations are password protected and in a physically accessed controlled area. Users are given an unprivileged account to work on. User accounts cannot install software and or change configurations. This password is never to be handed out, shared, or posted on a publicly viewable ‘sticky note’.
Password and Account Policy:
Complexity rules are enforced to 8 characters, with at least one upper, lower, number, and special character.
Any accounts or user will be disabled upon closure of work hired for. In events this was not accounted for old accounts will be disabled when noticed or at regular intervals during routine maintenance every 60 days.
External account passwords will be changed every 6 months and 2 factor authentication will be activated where possible.
Social Engineering Prevention
We explain to our clients that there are literally thousands of variations to social engineering attacks. The only limit to the number of ways they can socially engineer users through this kind of exploit is the criminal’s imagination.
Slow down. Spammers want you to act first and think later. If the message conveys a sense of urgency, or uses high-pressure sales tactics be skeptical; never let their urgency influence your careful review.
Research the facts. Be suspicious of any unsolicited messages. If the email looks like it is from a company you use, do your own research. Use a search engine to go to the real company’s site, or a phone directory to find their phone number.
Delete any request for financial information or passwords. If you get asked to reply to a message with personal information, it’s a scam.
Reject requests for help or offers of help. Legitimate companies and organizations do not contact you to provide help. If you did not specifically request assistance from the sender, consider any offer to ’help’ restore credit scores, refinance a home, answer your question, etc., a scam. Similarly, if you receive a request for help from a charity or organization that you do not have a relationship with, delete it. To give, seek out reputable charitable organizations on your own to avoid falling for a scam.
Don’t let a link be in control of where you land. Stay in control by finding the website yourself using a search engine to be sure you land where you intend to land. Hovering over links in email will show the actual URL at the bottom, but a good fake can still steer you wrong.
Curiosity leads to careless clicking. If you don’t know what the email is about, clicking links is a poor choice. Similarly, never use phone numbers from the email; it is easy for a scammer to pretend you’re talking to a bank teller.
Email hijacking is rampant. Hackers, spammers, and social engineers taking over control of people’s email accounts (and other communication accounts) has become rampant. Once they control someone’s email account they prey on the trust of all the person’s contacts. Even when the sender appears to be someone you know, if you aren’t expecting an email with a link or attachment check with your friend before opening links or downloading.
Beware of any download. If you don’t know the sender personally AND expect a file from them, downloading anything is a mistake.
Foreign offers are fake. If you receive email from a foreign lottery or sweepstakes, money from an unknown relative, or requests to transfer funds from a foreign country for a share of the money it is guaranteed to be a scam.
Set your spam filters to high. Every email program has spam filters. To find yours, look under your settings options, and set these high–just remember to check your spam folder periodically to see if legitimate email has been accidentally trapped there. You can also search for a step-by-step guide to setting your spam filters by searching on the name of your email provider plus the phrase ‘spam filters.’
Secure your computing devices. Install anti-virus software, firewalls, email filters and keep these up-to-date. Set your operating system to automatically update, and if your smartphone doesn’t automatically update, manually update it whenever you receive a notice to do so. Use an anti-phishing tool offered by your web browser or third party to alert you to risks.
Asset Disposal exists in response to a number of considerations in replacing business equipment, disposal will be handled on a case by case basis, with extreme prejudice to total destruction of company data, with best practices for environmental concerns.
Data security best practice means storage devices must be securely wiped and/or completely destroyed and disposed of in separated (impossible to reassemble) fashion. Proper disposal of ecologically-sensitive materials must be done properly or the business may face fines.
Last Revised March 20, 2020
TABLE OF CONTENTS
- Our Privacy Principles
- Information We Collect
- How We Collect Your Information
- How We Use Your Information
- Communications with You
- How We Share Your Information with Third Parties
- How We Respond to “Do Not Track” Signals
- Your Choices
- Information Security
- Location of Sites and Servers
- Important Information for California Residents and Minors
- How to Contact Us
- OUR PRIVACY PRINCIPLES
- We do not sell your information.
- We do not disclose your information to third parties for their direct marketing purposes.
- We may share your information with our service providers working on our behalf, and we contractually require them to take reasonable security measures to protect Bijan customer information.
- We also may share your information with our affiliates and subsidiaries; in the event of a transfer or reorganization of our business; to comply with lawful requests for information and other legal requirements; to exercise our legal rights; with your consent; or in anonymous (or de-identified) or aggregate form.
- We may share de-identified information about you without restriction, but we request that third-parties do not re-identify such data and agree to keep such data in its de-identified form.
- INFORMATION WE COLLECT
We collect information about you that helps us identify and interact with you when you access, browse or use the Sites. This information includes personally identifiable information, which can be used to personally identify you, either directly or indirectly and non-personal information, which does not permit a direct association with you.
The information we collect may include your name, telephone number, email address, mailing address, payment method, transaction history, as well as comments, inquiries, and information you voluntarily provide to us.
When you visit the Website, we also collect information about your device, operating system, internet service, the domain name from which you accessed the Website, internet connection speed and duration, device type and unique identifier, web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Website, we collect information about the date and time of your visit, the duration of your visit, individual web pages or products you view, what websites or search terms referred you to the Website, the number of times you return to the Website, click stream and usage data, and other information about how you interact with the Website.
When you visit a Bijan store in-person, we use surveillance cameras that collect your image and movements for our security and theft-prevention purposes.
- HOW WE COLLECT YOUR INFORMATION
We collect information from you and about you during your online and offline interactions with Bijan and the Sites, including when you and/or your representative(s):
- Access, browse, or use the Sites;
- Contact us by postal mail, telephone or email;
- Sign up to receive emails, alerts, announcements or newsletters;
- Place or cause an order to be placed through the Sites;
- Interact with Bijan personnel, whether in person, through postal mail, on the telephone or via email; and
- Provide or submit information to Bijan digitally or offline.
We also may acquire and collect information about you from other sources such as publicly available information, information you share on other sites, social media platforms and applications, our affiliates and subsidiaries, our service providers, and/or from inferences drawn from the above information. The Website also may contain plugins for social media websites, such as Facebook, Instagram, or Twitter. We recommend reviewing the privacy policies with respect to the plugins for each of these platforms, prior to clicking on such plugins.
- HOW WE USE YOUR INFORMATION
We collect your information for strictly limited purposes, including to allow you to make purchases, fulfill our contractual obligations to you, and for the business purposes identified below. Your disclosure of this information is voluntary. However, if you choose not to provide the requested information, you may be unable to access, browse or use the Sites, or make purchases.
We may use your information to:
- Process, respond to and fulfill any orders, inquiries, and requests (including processing your payment information);
- Process returns and refunds;
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Enhance your online shopping experience (including by recognizing you, your device, and/or retrieving your shopping cart when you return to the Sites);
- Monitor and analyze information regarding your browsing and viewing preferences and diagnose problems with the Sites;
- Carry out internal operations and analyze our users’ demographics and interests;
- Develop, deliver, improve, and optimize our content, products, Sites, and services;
- Send important notices, such as communications about events and other transactions on the Sites and changes to our terms, conditions and policies;
- Participate in fraud prevention, internal operations, legal compliance and other public and security related purposes; and
We also use the information that our service providers collect to help us screen for potential risk and fraud for legal, public and security related purposes, and more generally to improve and optimize our Sites and our services (for example, by analyzing demographics and generating analytics about how our customers browse and interact with the Website, and to assess the success of our promotional campaigns).
- COMMUNICATIONS WITH YOU
If you have provided us with your contact information or requested information from Bijan, we will communicate with you through email, postal mail, and/or other methods of communications. By submitting your information, you agree that we are authorized to send email, postal mail and other communications to you to respond to your communications and to provide you with information about our products and services. If you have initiated communication, provided us with your mobile number, or asked to receive updates from us via text message, we also may send you text messages. If required by applicable law, we will seek your prior written consent before doing so.
Unless otherwise stated in this policy, you may not opt-out of receiving communications regarding your orders, dealings with the Sites, transactions with us or other technical information about the Sites. Where we need your information to provide our products and services to you or enable the use of the Sites, and if you do not provide this information when requested (or you later ask to delete it), we may not be able to provide you with our products or services or the use of our Sites.
You may opt out of promotional emails by following the opt-out or unsubscribe instructions at the bottom of each promotional email from us, or by contacting us at firstname.lastname@example.org or +1(833)343-0071. Additional opt-out instructions are described in Section 9 (“Your Choices”).
- HOW WE SHARE YOUR INFORMATION WITH THIRD PARTIES
Bijan will not sell your information or disclose your information to third parties for their direct marketing purposes.
We share your information with service providers who use it to help provide our services to you. We request that our service providers only use your information in the course of the services they provide to us.
We use Shopify, an online e-commerce platform, as our service provider to power and operate the Website, as well as to process payments on our Website and collect and analyze your information for us. We use Shopify Analytics (which in turn uses Google Analytics) to help us understand how our customers use our Website. You can read more about how Shopify uses your information here: https://www.shopify.com/legal/privacy.
We also may use Google Analytics as our service provider to help us understand how our customers use our Website. To learn more about how Google uses your information see: https://www.google.com/intl/en/policies/privacy/. You can opt-out from being tracked by Google Analytics in the future by downloading and installing Google Analytics Opt-out Browser Add-on for your current web browser here: https://tools.google.com/dlpage/gaoptout. Because Shopify Analytics also may use Google Analytics to collect cookies, you can opt-out from being tracked by certain Shopify Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on listed above.
We use Klaviyo, an email marketing service provider, to help us communicate with our customers through email and provide targeted online marketing. You can read more about how Klaviyo uses your information here: https://www.klaviyo.com/privacy/policy#personal-information. You also can request that Klaviyo delete certain information it maintains about you by submitting a request to email@example.com.
We may share your information in the event of a reorganization, merger, sale, joint venture, assignment, transfer or disposition of all or any portion of our business or operations (including without limitation in connection with bankruptcy or any similar proceedings).
- HOW WE RESPOND TO “DO NOT TRACK” SIGNALS
Please note that we do not alter our Sites’ data collection and use practices when we see a “Do Not Track” or similar signal from your browser. However, we reserve the right to do so in the future without notice to you. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.
- YOUR CHOICES
We offer the following choices to update, correct, or limit the information collected through your use of the Sites. However, these options are not absolute and, in certain cases, we may decline your request as permitted by law.
Choose to Correct. You are responsible for keeping your information current. You may update your information at any time by contacting us at firstname.lastname@example.org We will use reasonable efforts to process any update or correction you request.
Choose to Delete. You may request that certain information we have collected be deleted. We are permitted, however, to retain certain information necessary to complete the transaction for which the information was collected, detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, identify and repair errors and for various other reasons permitted by applicable law. Requests to delete information are subject to our internal reporting, processing and retention policies and all applicable legal obligations.
Choose to Opt-Out. If you prefer to unsubscribe or “opt-out” of promotional emails, follow the opt-out or unsubscribe instructions at the bottom of each promotional email. To unsubscribe or “opt-out” of receiving promotional text messages, reply to us with a “STOP” text. To stop receiving promotional phone calls, contact us at +1(833)343-0071. In addition, you may submit any of these requests or contact us as provided below. Please note that you may continue to receive service-related and other non-promotional communications after you opt out of promotional emails.
How to Submit a Request. To submit a request, you may contact us by email at email@example.com or by phone at +1(833)343-0071. You also may designate an authorized agent or representative to submit a request on your behalf if you also submit written proof of such authorization via email or phone as provided above +1(833)343-0071.
Verification Method. To ensure we do not inadvertently delete or alter your information based on a fraudulent request, we may verify your identity or authorization before we respond to your request. To verify your identity, we will generally match the identifying information provided in your request with the information we have on file about you. Depending on the sensitivity of the request, we also may use more stringent verification methods to verify your identity, including but not limited to requesting additional information from you and/or requiring you to sign a declaration under penalty of perjury.
The Sites are directed to persons 18 years of age or older, or the age of majority in their jurisdiction of residence. We do not knowingly collect information from children under age 18. If we become aware that a user is under age 18 and has provided information to us, we will remove the information from our files, except as required for our internal records and business purposes. If you are a parent or guardian and believe we may have inadvertently collected information from your child, please notify us immediately by sending an email to firstname.lastname@example.org.
- INFORMATION SECURITY
We use reasonable administrative, physical and electronic security measures to protect against the loss, misuse and alteration of your information. However, no transmission of data over the internet or text message is guaranteed to be completely secure. It may be possible for third parties not under our control to intercept or access these transmissions or private communications unlawfully. While we strive to protect your information, neither we nor our service providers can ensure security of any information. Any such transmission of information to us is at your own risk.
- LOCATION OF SITES AND SERVERS
We are based in the United States and apply the laws of the United States in our privacy practices. Shopify’s servers also are based in the United States, and Shopify primarily stores data in the United States and Canada. If you access or use the Website or Sites from a location outside the United States, you do so at your own risk. We reserve the right to process or store your information within or outside the United States.
Bijan is committed to making our Website's content accessible and user friendly to everyone. If you are having difficulty viewing or navigating the content on this Website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please call us or email our team at +1(833)343-0071 or email@example.com with “Disabled Access” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies.
- IMPORTANT INFORMATION FOR CALIFORNIA RESIDENTS AND MINORS
As a California resident, you may be entitled to exercise the rights listed below. However, these rights are not absolute, and, in certain cases, we may decline your request as permitted by law.
California Minors. If you are a California resident under the age of 18, California’s Privacy Rights for California Minors in the Digital World law (known as the “Online Eraser Law”) may permit you to request and obtain removal of content or information you have publicly posted on the Website. To make such a request, please send an email with a detailed description of the specific content or information to firstname.lastname@example.org with the subject line “CALIFORNIA MINOR CONTENT REMOVAL REQUEST.” Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and there may be circumstances in which the law does not require or allow removal even if requested.
California Direct Marketing (Shine The Light Act). California’s Shine the Light Act may permit you to request information regarding the disclosure of your information to third parties for their direct marketing purposes. To make such a request, please send an email to email@example.com with the subject line, "CALIFORNIA SHINE THE LIGHT REQUEST," or write us at:
Bijan Boutiques, LLC
443 N. Rodeo Dr.
Beverly Hills, CA, 90210, United States
Please note that we may respond to your request by referring you to your right to opt out of our collection of certain information.
- HOW TO CONTACT US
Bijan Boutiques, LLC
443 N. Rodeo Dr.
Beverly Hills, CA, 90210, United States