Privacy

House of Bijan Privacy Policy

 

Last Revised March 20, 2020

 

This Privacy Policy describes the privacy practices of Bijan Boutiques, LLC and Bijan Boutiques Las Vegas, LLC (collectively, “Bijan”, “we”, “us”, or “our”) in connection with our website at www.bijan.com  (the “Website”) and our social media pages including Instagram, Twitter and Facebook, and when you interact with other aspects of Bijan’s business including our physical stores, telephone and email communications, and other offline interactions with us (collectively, with the Website, the “Sites”). This Privacy Policy also describes how your information is collected, used and shared; as well as the choices available to you , with respect to this information.

 

TABLE OF CONTENTS

 

  1. Acceptance of Privacy Policy and Changes to Privacy Policy
  2. Our Privacy Principles
  3. Information We Collect
  4. How We Collect Your Information
  5. How We Use Your Information
  6. Communications with You
  7. How We Share Your Information with Third Parties
  8. How We Respond to “Do Not Track” Signals
  9. Your Choices
  10. Children
  11. Information Security
  12. Location of Sites and Servers
  13. Accessibility
  14. Important Information for California Residents and Minors
  15. How to Contact Us

 

  1. ACCEPTANCE OF PRIVACY POLICY AND CHANGES TO PRIVACY POLICY

 

Each time you access, browse or use the Sites, you agree to be bound by this Privacy Policy. If you do not agree to this Privacy Policy, you are not authorized to use the Sites and must discontinue use of the Sites immediately. 

 

We reserve the right to change this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Website. You can see when the Privacy Policy was last revised by referring to the "Last Revised" date at the top of this page. We also may provide notification of changes in another way that we believe is reasonably likely to reach you, such as  through postal mail or email (if you have provided us with your email address) or in another manner.

 

Any changes to this Privacy Policy will be effective upon our posting the new terms and/or upon implementation of the new changes on the Sites (or as otherwise indicated at the time of posting). Any material changes in how we use your information will apply only to information collected thereafter, unless we provide you with notice or obtain your consent in accordance with applicable law.

 

  1. OUR PRIVACY PRINCIPLES

 

  • We do not sell your information.
  • We do not disclose your information to third parties for their direct marketing purposes.
  • We may share your information with our service providers working on our behalf, and we contractually require them to take reasonable security measures to protect Bijan customer information.
  • We also may share your information with our affiliates and subsidiaries; in the event of a transfer or reorganization of our business; to comply with lawful requests for information and other legal requirements; to exercise our legal rights; with your consent; or in anonymous (or de-identified) or aggregate form.
  • We may share de-identified information about you without restriction, but we request that third-parties do not re-identify such data and agree to keep such data in its de-identified form.

 

  1. INFORMATION WE COLLECT

 

We collect information about you that helps us identify and interact with you when you access, browse or use the Sites. This information includes personally identifiable information, which can be used to personally identify you, either directly or indirectly and non-personal information, which does not permit a direct association with you.

 

The information we collect may include your name, telephone number, email address, mailing address, payment method, transaction history, as well as comments, inquiries, and information you voluntarily provide to us.

 

When you visit the Website, we also collect information about your device, operating system, internet service, the domain name from which you accessed the Website, internet connection speed and duration, device type and unique identifier, web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Website, we collect information about the date and time of your visit, the duration of your visit, individual web pages or products you view, what websites or search terms referred you to the Website, the number of times you return to the Website, click stream and usage data, and other information about how you interact with the Website.

 

When you visit a Bijan store in-person, we use surveillance cameras that collect your image and movements for our security and theft-prevention purposes.

 

  1. HOW WE COLLECT YOUR INFORMATION

 

We collect information from you and about you during your online and offline interactions with Bijan and the Sites, including when you and/or your representative(s):

 

  • Access, browse, or use the Sites;
  • Contact us by postal mail, telephone or email;
  • Sign up to receive emails, alerts, announcements or newsletters;
  • Place or cause an order to be placed through the Sites;
  • Interact with Bijan personnel, whether in person, through postal mail, on the telephone or via email; and
  • Provide or submit information to Bijan digitally or offline.

 

We also may acquire and collect information about you from other sources such as publicly available information, information you share on other sites, social media platforms and applications, our affiliates and subsidiaries, our service providers, and/or from inferences drawn from the above information. The Website also may contain plugins for social media websites, such as Facebook, Instagram, or Twitter. We recommend reviewing the privacy policies with respect to the plugins for each of these platforms, prior to clicking on such plugins.

 

The Sites may use Shopify Analytics and/or Google Analytics, web analytics services provided by Shopify Inc. (“Shopify”), our Ecommerce vendor, or Google, Inc. (“Google”). Shopify Analytics and Google Analytics services use cookies to collect and store aggregated information about users.  You can learn more about the data collected by Shopify Analytics at https://www.shopify.com/legal/cookies. You can review Google Analytics’ privacy policy at http://www.google.com/analytics/learn/privacy.html and Google Analytics’ Terms of Use at http://www.google.com/analytics/tos.html.  You can opt-out from being tracked by certain Shopify Analytics cookies which use Google Analytics’ third party analytic cookies, and/or Google Analytics in the future by downloading and installing Google Analytics Opt-out Browser Add-on for your current web browser at: http://tools.google.com/dlpage/gaoptout?hl=en.

 

  1. HOW WE USE YOUR INFORMATION

 

We collect your information for strictly limited purposes, including to allow you to make purchases, fulfill our contractual obligations to you, and for the business purposes identified below. Your disclosure of this information is voluntary. However, if you choose not to provide the requested information, you may be unable to access, browse or use the Sites, or make purchases.

 

We may use your information to:

 

  • Process, respond to and fulfill any orders, inquiries, and requests (including processing your payment information);
  • Process returns and refunds;
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Enhance your online shopping experience (including by recognizing you, your device, and/or retrieving your shopping cart when you return to the Sites);
  • Monitor and analyze information regarding your browsing and viewing preferences and diagnose problems with the Sites;
  • Carry out internal operations and analyze our users’ demographics and interests;
  • Develop, deliver, improve, and optimize our content, products, Sites, and services;
  • Send important notices, such as communications about events and other transactions on the Sites and changes to our terms, conditions and policies;
  • Participate in fraud prevention, internal operations, legal compliance and other public and security related purposes; and
  • Enforce our Terms of Use.

 

We also use the information that our service providers collect to help us screen for potential risk and fraud for legal, public and security related purposes, and more generally to improve and optimize our Sites and our services (for example, by analyzing demographics and generating analytics about how our customers browse and interact with the Website, and to assess the success of our promotional campaigns).

 

  1. COMMUNICATIONS WITH YOU

 

If you have provided us with your contact information or requested information from Bijan, we will communicate with you through email, postal mail, and/or other methods of communications. By submitting your information, you agree that we are authorized to send email, postal mail and other communications to you to respond to your communications and to provide you with information about our products and services. If you have initiated communication, provided us with your mobile number, or asked to receive updates from us via text message, we also may send you text messages. If required by applicable law, we will seek your prior written consent before doing so.

 

Unless otherwise stated in this policy, you may not opt-out of receiving communications regarding your orders, dealings with the Sites, transactions with us or other technical information about the Sites. Where we need your information to provide our products and services to you or enable the use of the Sites, and if you do not provide this information when requested (or you later ask to delete it), we may not be able to provide you with our products or services or the use of our Sites.

 

You may opt out of promotional emails by following the opt-out or unsubscribe instructions at the bottom of each promotional email from us, or by contacting us at clientservices@bijan.com or +1(833)343-0071. Additional opt-out instructions are described in Section 9 (“Your Choices”). 

 

  1. HOW WE SHARE YOUR INFORMATION WITH THIRD PARTIES

 

Bijan will not sell your information or disclose your information to third parties for their direct marketing purposes.

 

We may share your information with Bijan affiliates and subsidiaries for purposes consistent with this Privacy Policy.

 

We share your information with service providers who use it to help provide our services to you. We request that our service providers only use your information in the course of the services they provide to us. 

 

We use Shopify, an online e-commerce platform, as our service provider to power and operate the Website, as well as to process payments on our Website and collect and analyze your information for us. We use Shopify Analytics (which in turn uses Google Analytics) to help us understand how our customers use our Website. You can read more about how Shopify uses your information here:  https://www.shopify.com/legal/privacy.

 

We also may use Google Analytics as our service provider to help us understand how our customers use our Website. To learn more about how Google uses your information see:  https://www.google.com/intl/en/policies/privacy/. You can opt-out from being tracked by Google Analytics in the future by downloading and installing Google Analytics Opt-out Browser Add-on for your current web browser here: https://tools.google.com/dlpage/gaoptout. Because Shopify Analytics also may use Google Analytics to collect cookies, you can opt-out from being tracked by certain Shopify Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on listed above.

 

We use Klaviyo, an email marketing service provider, to help us communicate with our customers through email and provide targeted online marketing. You can read more about how Klaviyo uses your information here: https://www.klaviyo.com/privacy/policy#personal-information. You also can request that Klaviyo delete certain information it maintains about you by submitting a request to privacy@klaviyo.com.

 

We may share your information in the event of a reorganization, merger, sale, joint venture, assignment, transfer or disposition of all or any portion of our business or operations (including without limitation in connection with bankruptcy or any similar proceedings).

 

We also may share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights, in connection with a suspected violation of the Terms of Use, to investigate, prevent or take action regarding suspected illegal activities, fraud or potential threats, or to exercise legal rights or defend against claims, when we believe that doing so may protect your safety or the safety of Bijan, or others; as otherwise in accordance with or required by law; or as otherwise authorized by you.

 

Occasionally, we may use and share aggregate information or other information about you that does not reveal your identity. The use and disclosure of such information is not subject to any restrictions under this Privacy Policy. In addition, we may de-identify your information and share it in a de-identified or aggregated form with third parties, advertisers and/or business partners to analyze the Sites’ usage or demographics, or improve our content or services, improve our user experience, or for similar purposes.  We will not re-identify such data and we ask our contracting parties to agree to keep the data in its de-identified form.

 

  1. HOW WE RESPOND TO “DO NOT TRACK” SIGNALS

 

Please note that we do not alter our Sites’ data collection and use practices when we see a “Do Not Track” or similar signal from your browser. However, we reserve the right to do so in the future without notice to you. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.

 

  1. YOUR CHOICES

 

We offer the following choices to update, correct, or limit the information collected through your use of the Sites. However, these options are not absolute and, in certain cases, we may decline your request as permitted by law.

 

Choose to Withhold. Your disclosure of information is voluntary. If you do not consent to the collection or use of your information, please do not use the Bijan Sites or provide information to us. By using the Sites and services provided by Bijan, you are effectively “opting in” to the collection and use of information as described in this Privacy Policy and as permitted by law. You may choose to withhold some, but not all information. However, if you choose not to provide certain information, you may be unable to access, browse or use the Website and/or Sites.

 

Choose to Correct. You are responsible for keeping your information current. You may update your information at any time by contacting us at clientservices@bijan.com  We will use reasonable efforts to process any update or correction you request.

 

Choose to Delete. You may request that certain information we have collected be deleted. We are permitted, however, to retain certain information necessary to complete the transaction for which the information was collected, detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, identify and repair errors and for various other reasons permitted by applicable law. Requests to delete information are subject to our internal reporting, processing and retention policies and all applicable legal obligations.

 

Choose to Opt-Out. If you prefer to unsubscribe or “opt-out” of promotional emails, follow the opt-out or unsubscribe instructions at the bottom of each promotional email.  To unsubscribe or “opt-out” of receiving promotional text messages, reply to us with a “STOP” text. To stop receiving promotional phone calls, contact us at +1(833)343-0071.  In addition, you may submit any of these requests or contact us as provided below. Please note that you may continue to receive service-related and other non-promotional communications after you opt out of promotional emails.

 

How to Submit a Request. To submit a request, you may contact us by email at clientservices@bijan.com or by phone at +1(833)343-0071. You also may designate an authorized agent or representative to submit a request on your behalf if you also submit written proof of such authorization via email or phone as provided above +1(833)343-0071.

 

Verification Method. To ensure we do not inadvertently delete or alter your information based on a fraudulent request, we may verify your identity or authorization before we respond to your request. To verify your identity, we will generally match the identifying information provided in your request with the information we have on file about you. Depending on the sensitivity of the request, we also may use more stringent verification methods to verify your identity, including but not limited to requesting additional information from you and/or requiring you to sign a declaration under penalty of perjury.

 

  1. CHILDREN

 

The Sites are directed to persons 18 years of age or older, or the age of majority in their jurisdiction of residence. We do not knowingly collect information from children under age 18. If we become aware that a user is under age 18 and has provided information to us, we will remove the information from our files, except as required for our internal records and business purposes. If you are a parent or guardian and believe we may have inadvertently collected information from your child, please notify us immediately by sending an email to clientservices@bijan.com.

 

  1. INFORMATION SECURITY

 

We use reasonable administrative, physical and electronic security measures to protect against the loss, misuse and alteration of your information. However, no transmission of data over the internet or text message is guaranteed to be completely secure. It may be possible for third parties not under our control to intercept or access these transmissions or private communications unlawfully. While we strive to protect your information, neither we nor our service providers can ensure security of any information. Any such transmission of information to us is at your own risk.

 

  1. LOCATION OF SITES AND SERVERS

 

We are based in the United States and apply the laws of the United States in our privacy practices. Shopify’s servers also are based in the United States, and Shopify primarily stores data in the United States and Canada. If you access or use the Website or Sites from a location outside the United States, you do so at your own risk. We reserve the right to process or store your information within or outside the United States.

 

  1. ACCESSIBILITY

 

Bijan is committed to making our Website's content accessible and user friendly to everyone. If you are having difficulty viewing or navigating the content on this Website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please call us or email our team at +1(833)343-0071 or clientservies@bijan.com with “Disabled Access” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement.  We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. 

 

  1. IMPORTANT INFORMATION FOR CALIFORNIA RESIDENTS AND MINORS

 

As a California resident, you may be entitled to exercise the rights listed below. However, these rights are not absolute, and, in certain cases, we may decline your request as permitted by law.

 

California Minors. If you are a California resident under the age of 18, California’s Privacy Rights for California Minors in the Digital World law (known as the “Online Eraser Law”) may permit you to request and obtain removal of content or information you have publicly posted on the Website. To make such a request, please send an email with a detailed description of the specific content or information to clientservices@bijan.com with the subject line “CALIFORNIA MINOR CONTENT REMOVAL REQUEST.” Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and there may be circumstances in which the law does not require or allow removal even if requested.

 

California Direct Marketing (Shine The Light Act). California’s Shine the Light Act may permit you to request information regarding the disclosure of your information to third parties for their direct marketing purposes. To make such a request, please send an email to clientservices@bijan.com with the subject line, "CALIFORNIA SHINE THE LIGHT REQUEST," or write us at:

 

Bijan Boutiques, LLC

443 N. Rodeo Dr.

Beverly Hills, CA, 90210, United States

 

Please note that we may respond to your request by referring you to your right to opt out of our collection of certain information. 

 

  1. HOW TO CONTACT US

 

For more information about our privacy practices, or if you have questions regarding our Privacy Policy, please contact us by email at clientservices@bijan.com; or by mail using the details provided below:

 

Bijan Boutiques, LLC

443 N. Rodeo Dr.

Beverly Hills, CA, 90210, United States

+1(833)343-0071